Transportation Agreement

Printer & Ink Comprehensive Shipping Agreement

Document Preface

1. This Agreement serves as the official public shipping policy of EAZcor. All customers who place orders for DTF printers, sublimation printers, UV flatbed printers, ECO solvent printers, and supporting ink consumables on this website shall be deemed to have fully read, understood, and unconditionally accepted all terms of this Agreement upon order submission.

2. This document fully complies with Google Shopping and Google Merchant Center compliance requirements. It transparently discloses complete information including shipping timeframes, freight charges, serviceable countries, hazardous chemical regulations for printing inks, packaging standards, damage compensation rules, customs clearance liabilities, return shipping terms, and disclaimer clauses, eliminating account suspension risks caused by undisclosed information or misleading representations.

3. Tailored for the cross-border printing equipment industry, EAZcor formulates a dedicated ink supplementary shipping clause applicable to all printing devices including DTF, sublimation, UV, and ECO solvent printers. It clearly distinguishes the shipping rules for non-hazardous water-based inks and restricted solvent/UV hazardous inks, fully complying with IATA, IMDG, and global customs chemical import regulations.

4. This agreement features standardized and concise wording, which can be directly published in the Legal section and checkout shipping policy page of EAZcor official website.

Part 1. General Shipping Terms

1. Definition & Scope of Application

1.1 Seller (Shipping Principal): The enterprise operating EAZcor (hereinafter referred to as “We”), specializing in the sales of DTF printers, sublimation printers, UV printers, ECO solvent printers, and matching printing ink consumables.

1.2 Buyer (Consignee): Individual or enterprise customers who complete order placement and payment on EAZcor official website (hereinafter referred to as “Customer”).

1.3 Goods: All printing equipment sold by EAZcor, including but not limited to DTF printers, sublimation printers, UV flatbed printers, ECO solvent printers, racks, printheads, drying systems, and supporting hardware accessories. Ink consumable shipping regulations are specified in the supplementary ink agreement.

1.4 Shipping Service Provider: Qualified international logistics partners cooperating with EAZcor, providing sea freight, air freight, and international express services with official import/export and liquid chemical transportation qualifications.

1.5 Service Regions: The list of serviceable countries and regions supported by EAZcor is displayed on the official website. Orders from embargoed or non-serviceable regions will not be accepted. Customers shall independently verify the local import admittance policies before placing orders.

2. Order & Shipping Confirmation Rules

2.1 Customers shall fill in accurate consignee information including full name, detailed address, valid contact number, and enterprise tax ID (for corporate purchases) when placing orders on EAZcor. Any extra freight, cargo detention, or return losses caused by incomplete or incorrect customer information shall be borne solely by the customer.

2.2 We will complete product preparation and packaging within 1–3 working days after order payment. Large industrial printing machines adopt sea/land transportation by default, while small desktop printers adopt international express by default. Paid air freight upgrade is available for customer options. All shipping time and freight fees are publicly displayed on EAZcor order pages with no hidden charges.

2.3 Customers shall independently confirm local customs import tariff standards and certification requirements (CE/FCC/RoHS, etc.) for printing equipment. EAZcor only provides factory export customs documents and shall not be responsible for destination tariffs, customs clearance agency fees, or customs inspection fines.

3. Packaging & Cargo Protection Standards

3.1 All printing equipment of EAZcor is packed with fumigated wooden cases, internal foam shockproof buffers, independent sealed protection for printheads, and fixed wiring structures. Complete packaging videos are recorded and archived before delivery to ensure safe long-distance transportation.

3.2 Slight surface scratches caused by normal transportation vibration and extrusion that do not affect equipment operation are not covered by compensation. Damage including wooden case breakage, frame deformation, printhead cracking, and mainboard damage is defined as transport damage eligible for claim.

3.3 Customers must inspect goods on-site and record a complete unboxing video during receipt. EAZcor reserves the right to reject compensation claims if no valid unboxing video is provided or damage is reported more than 24 hours after signing for the cargo.

4. Freight, Tariff & Cost Allocation

4.1 All pricing modes of EAZcor are fully transparent and Google-compliant, divided into three categories:

① EXW (Ex Works): Price excludes all transportation and customs declaration fees.

② DDP (Delivered Duty Paid): Price covers sea/air freight, export declaration fees, basic customs clearance fees, and destination tariffs (only for countries displayed on EAZcor service list).

③ DAP (Delivered At Place): Price only covers transportation to the destination port; destination tariffs and local delivery fees shall be borne by the customer.

4.2 All round-trip freight, warehousing fees, and customs fines caused by customer-initiated refusal of acceptance, cargo abandonment, or return shall be borne by the customer. EAZcor assumes no relevant liabilities.

4.3 Remote area surcharges and island delivery surcharges are real-time displayed on the EAZcor checkout page. Order placement confirms customer acceptance of all disclosed additional fees.

5. Shipping Time & Delay Rules

5.1 The shipping time displayed by EAZcor is estimated for reference only and does not constitute a binding delivery commitment:

– International Express: 4–10 working days

– Air Freight Line: 7–15 working days

– Sea Freight (LCL/FCL): 25–50 working days

5.2 EAZcor shall not be liable for compensation or refund for delays caused by customs random inspection, port congestion, flight/vessel cancellation, natural disasters, wars, temporary import/export policy changes, or insufficient customer customs clearance documents.

5.3 If the cargo is undelivered for more than 60 working days, customers may contact EAZcor customer service for logistics tracking. In case of confirmed cargo loss, compensation will be made based on the declared cargo value (excluding indirect profit losses).

6. Damage & Loss Claim Process

6.1 If damage is found on-site during receipt, customers shall take photos, record a complete unboxing video, refuse acceptance immediately, and contact logistics provider and EAZcor customer service synchronously.

6.2 Customers must submit valid evidence including unboxing videos, damage photos, and waybill screenshots to EAZcor within 24 hours after receipt.

6.3 Customers can choose one of the following two compensation solutions (no double compensation allowed):

① Logistics Insurance Compensation: Compensated in accordance with the standard of the logistics insurance policy.

② Free Replacement by EAZcor: Damaged accessories or equipment will be replaced free of charge; customers only bear the secondary basic delivery freight.

6.4 The maximum compensation limit for a single device shall not exceed the actual payment amount of the customer’s EAZcor order. No compensation for indirect losses such as shutdown loss, order penalty, and labor cost.

7. Refusal, Return & Freight Rules

7.1 Unshipped orders: If the customer cancels the order, EAZcor will only deduct the incurred packaging and customs declaration service fees.

7.2 For shipped goods refused without valid reasons by customers, all round-trip logistics, warehousing, and customs clearance fees shall be borne by the customer, and EAZcor may deduct relevant fees from the refund amount.

7.3 For returns caused by inherent equipment quality faults, EAZcor shall bear the one-way return freight. For returns caused by customer purchase errors or incorrect model selection, all two-way freight shall be borne by the customer.

8. General Disclaimer Clause

8.1 Force Majeure: EAZcor and customers shall not be liable for each other for cargo delay, damage, or detention caused by earthquakes, floods, typhoons, wars, sanctions, import/export bans, port strikes, and other uncontrollable factors.

8.2 Customer Liability Exemption: EAZcor assumes no liability for problems caused by incorrect recipient information, lack of local import permits, local import bans, unauthorized equipment modification, or manual damage.

8.3 Indirect Loss Exemption: Under no circumstances shall EAZcor be responsible for any indirect economic losses including customer operating losses, order losses, and construction period losses.

9. Dispute Resolution & Legal Compliance

9.1 All disputes arising from this agreement shall be settled through priority negotiation with EAZcor online customer service. If negotiation fails, the people’s court where the operating entity of EAZcor is registered shall be the exclusive jurisdiction court.

9.2 This agreement complies with China import/export regulations, IATA air transportation rules, IMDG sea dangerous goods standards, EU GDPR, US CPSIA, and other local compliance laws of destination countries.

9.3 EAZcor reserves the right to update these shipping terms irregularly. The latest version will be published on the official website Legal page and take effect for all new orders.

Part 2. Supplementary Ink Shipping Agreement

Appendix 1. Ink Classification & Compliance Shipping Definition

1.1 Water-based Printing Ink (Main Non-Hazardous Products of EAZcor)

All water-based pigment inks sold by EAZcor (for DTF, sublimation, ECO solvent printing) are pure water-based formulas without high-flash-point organic solvents, not classified as UN Class 3 flammable liquids. Complete MSDS certificates and non-hazardous chemical appraisal reports are provided before delivery, supporting ordinary sea freight, air freight, and international express without DG packaging or dedicated dangerous goods shipping space.

1.2 Restricted Ink Categories (Solvent Ink & UV Curable Ink)

Custom solvent-based ink and UV curing ink purchased from EAZcor are classified as UN1210 Printing Ink, Class 3 Flammable Liquid Dangerous Goods, with the following shipping restrictions:

1. Only sea freight DG dangerous goods channels are available; ordinary air freight and commercial express (DHL/Fedex/UPS) are prohibited.

2. Customers shall confirm in writing before order placement that the destination country allows the import of Class 3 flammable liquid chemicals and holds valid customs clearance qualifications.

3. Additional dangerous goods packaging fees, DG declaration fees, and sea freight surcharges will be fully displayed on the EAZcor checkout page with transparent pricing.

4. All losses including cargo detention, destruction, and fines caused by customers’ failure to confirm local chemical import policies shall be borne by the customer independently, andEAZcor shall be exempted from all liabilities.

Appendix 2. Ink Packaging, Leakage & Damage Rules

2.1 All EAZcor printing inks adopt double-layer leak-proof packaging: food-grade sealed ink bottles + foam shockproof outer boxes + waterproof sealing bags with absorbent cotton to avoid transportation leakage loss.

2.2 Customers shall inspect ink leakage on-site. Complete unboxing videos and leakage photos must be submitted within 24 hours for free ink replacement service from EAZcor. No replacement will be provided without valid time-limited evidence.

2.3 Leakage or deterioration caused by unauthorized opening, inversion, or high-temperature storage by customers is not covered byEAZcor compensation policy.

2.4 Slight volatilization loss (≤5% per bottle) during long-distance transportation is a normal industry phenomenon and not eligible for compensation or replenishment by EAZcor.

Appendix 3. Customer Customs Compliance Obligations

3.1 EAZcor provides complete compliance documents with each shipment, including MSDS safety data sheets, hazardous/non-hazardous appraisal certificates, ingredient declaration forms, and factory quality inspection reports, meeting global customs inspection and Google compliance audit standards.

3.2 Customers shall independently inquire about local chemical import registration requirements (EU REACH, US TSCA, Korea K-REACH, etc.) and complete chemical import filing. EAZcor is not responsible for customer local filing procedures.

3.3 All fines, cargo detention, and destruction losses caused by customers’ missing chemical filing or inconsistent ingredient declaration shall be solely borne by the customer, and EAZcor assumes no liability.

3.6 False declaration including underreporting cargo value and concealing ink chemical composition is prohibited. If customers insist on false declaration, EAZcor has the right to cancel the order and forfeit the deposit, with all subsequent customs penalties borne by the customer (strictly prohibited by Google policy).

Appendix 4. Ink Shipping Restrictions & Embargo Rules

1. EAZcor ink products cannot be shipped separately by pure air express; ink shipments must be combined with printing equipment via dedicated line or sea freight. A small number of ink samples are only shipped through sensitive chemical channels with independent freight displayed on EAZcor pages.

2. Temporary ink stratification during high-temperature summer transportation is a normal physical phenomenon and can be restored by shaking, which does not constitute product quality damage of EAZcor.

3. For countries prohibiting liquid chemical imports, EAZcor has the right to terminate ink orders, only refund the ink product payment, and retain the incurred logistics and declaration service fees.

Appendix 5. Ink Storage & Transportation Risk Notice

1. The optimal storage temperature for EAZcor water-based printing ink is 5–30℃. Extreme high or low transportation temperature may affect ink stability, and customers shall store the ink in a cool and dark place after receipt.

2. Ink shall be kept away from fire sources and high-temperature equipment. EAZcor is exempted from all liabilities for safety accidents caused by improper customer storage and use.

3. The MSDS document includes first-aid solutions for skin and eye contact. Customers shall keep the documents for inspection, and EAZcor has fully disclosed all chemical compliance information.

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